This privacy policy sets out how Devon Laser Clinic uses and protects any information that us when you use this website.
Devon Laser Clinic is committed to ensuring that your privacy is protected. Should we ask you to provide certain identifying information when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Devon Laser Clinic may change this policy from time to time by updating this page. You should check this to ensure that you are happy with any changes. This policy has been updated on 25th May 2018.
What we collect
We may collect the following information:
contact information including your name, telephone number, email address, town and county of your address.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security
We are committed to ensuring that your information is secure and do not sell nor share your name or address details with 3rd parties.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you please write to Devon Laser Clinic Ltd, 11a Litchdon Street, Barnstaple, Devon.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
GDPR
The General Data Protection Regulation (GDPR) is concerned with the personal information about you that the Devon Laser Clinic collects, stores and shares.
This page details the Devon Laser Clinic GDPR policy.
PERSONAL INFORMATION WE WILL COLLECT.
* Name
* Gender (or preferred identity)
* Age
* Date of Birth
* Occupation if relevant to treatment
* Address
* Telephone/SMS number (plus permission to send SMS & leave voice message).
* Email address.
* Medical conditions relevant to proposed treatment
* Prescribed medication.
* Treatment summary.
* Pre and ongoing treatment photographs
HOW WE WILL STORE YOUR PERSONAL INFORMATION.
* Paper: written notes which are kept locked in a filing cabinet.
* Smartphone: I will store your name and telephone number in my contacts if text is the the preferred method you would like to be contacted by. Email/SMS/WhatsApp: your email address and correspondence will be stored in my email account (currently Gmail) by nature of you contacting us. Your telephone number may be stored in my SMS or WhatsApp should we exchange messages this way. Electronic correspondence will also be held by the corresponding app (Gmail, Phone’s SMS, WhatsApp). My phone is locked when not in use.
* iPad: Photographs are stored via google photos which is accessed by a passcode and the iPad is locked when not in use.
* Website: Your personal information (name, possibly telephone number) is stored on my website if you have contacted me via this method for no longer than one week to momentarily collect & send it to my Gmail account for the purposes of our initial contact.
DOCUMENTS HELD.
PAPER
* Consultation forms
* Consent to treatment forms
* Assessment Record
* Treatment Notes
* GDPR Agreement
* Client Code (linking documents)
* Invoices and financial information
ELECTRONIC
* Contact name & telephone
* Email/SMS/WhatsApp.
WHO HAS ACCESS TO YOUR INFORMATION?
All staff at the Devon Laser Clinic will be required to handle client notes and invoices relating to treatment.
Invoices are temporarily given to our accountant so that our financial affairs can be kept in order.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
EMERGENCIES.
If your health is in jeopardy (provided I have your consent) we may share your contact information with an emergency healthcare service for example the ambulance service.
ERASING YOUR INFORMATION.
We will hold onto your written information for seven years from the date of your last appointment. Invoices and financial information will be destroyed after 6 years. After this time has passed, we will destroy the written information and if you return for treatment another consultation will be necessary.
YOUR RIGHTS.
You have the following rights
* To be informed what information is held
* To see the information we hold about you.
* To rectify any inaccurate or incomplete personal information.
* To withdraw consent to us using your personal information.
* To request your personal information be erased (though I can decline whilst the information is needed for me to practice lawfully & competently).
A printed copy of this statement will be given to you when we first meet for treatment and for current clients from this date forward 25/05/18. If we agree to commence or continue treatment we will both sign the printed copy of this statement to indicate our agreement.
